As committed members of CKI, we wish to provide 100% attention to our customers every time we come in contact with them — whether at our premises or theirs, whether they contact us by phone, email, fax or face-to-face. When our customers call in for the first time, we want them to feel that we have taken on board their viewpoint, their thoughts, and every aspect that they are looking for. We make sure that they get the exact service (and beyond) that they had hoped for or want from us.
We are always passionate about the products we sell and the services we provide. It is evidently clear that we are striving to provide the right solutions based on our industry experience and the thorough knowledge of the brands we supply.
We always maintain integrity toward our customers. When we say we will call them to keep them informed of the progress, we ensure to do so in spirit as well. Furthermore, we also set realistic goals for closing service calls or dealing with challenges to minimize stress for our customers and suppliers, and ourselves.
On the whole, “WE DON’T JUST SELL PRODUCT … WE SERVICE PEOPLE!”